Need help?

Looking for an answer? Our customer service page is the quickest way to get help. You'll find answers to frequently asked questions and you can also search by topic. Still not sure what to do? Then of course we are here for you! Also check our contact page for the different channels you can use to reach us.

How do we invoice

Bill predictor

Solar Wallet

We answer your questions

We have listed all the important topics for you so that you can quickly find the right answers to your questions.

About Frank Energy registration Switching, rush registration and welcome discount

Our smart services About smart charging

About our AppAll about using our app

How does Frank Energy work?General information on Frank Energy's products

Doubts about your contract? About your contract, cancellation and modification of data

Not clear on invoices and payments? Invoices, payment options and payment delays

Regarding consumption and meter readingsTransmission of meter readings, feed-in and more

Adjust it yourself

The Frank app not only provide insight into your consumption and costs, but you can also adjust a lot of practical matters yourself.

Contact

Are you having trouble? Our customer service will be happy to help you. Here you will find all our contact options.

Call us

Do you need an immediate answer to your question?

+34 932 206 308

Mon. - Fri. from 09:00 to 13:00

Mail us

For any detailed questions, please email us. We always try to reply within 2 business days, but sometimes it may take a little longer due to busy schedules.

Contact form

Please use the contact form to submit your question directly through the website. As with all emails, we try to respond within 2 business days, but sometimes it can take a little longer due to activity.